Frequently Asked Questions

What if I am having an emergency related to mental health?
If you are having an emergency, we very strongly urge you to call the Life Crisis Hotline by texting or calling 988 on a mobile phone or calling 314-647-HELP (4357), 911, or to go to the nearest emergency room.

Who does Saint Louis Counseling serve?
We provide counseling and psychiatry services to children and families of all backgrounds.

How much does counseling cost? Will I be able to afford services at SAINT LOUIS COUNSELING?
Many private insurance companies and employee assistance programs (EAPs) cover the cost of our mental-health services. We are happy to process insurance claims for reimbursement. For clients who do not have health insurance, we offer sliding-scale rates.

What types of mental-health issues does Saint Louis Counseling treat?
We counsel clients concerning all types of mental-health issues, including but not limited to: anxiety, depression, ADD, ADHD, grief/loss issues, marital/relationship problems, addictions, bipolar disorder, stress arising from abuse or neglect, eating disorders, post-traumatic stress disorder (PTSD), schizophrenia.

What are SAINT LOUIS COUNSELING counselors’ professional qualifications?
Our clinicians are fully or provisionally Licensed Clinical Social Workers (LCSW) or Licensed Professional Counselors (LPC). They are trained in evidence-based treatments and best practices with expertise in an array of mental- and emotional-health conditions and mental illnesses.

Do the therapists have specific area(s) of expertise?
All our therapists are generalists who are fully qualified to counsel any client with any type of mental-health issue. However, each also has areas of expertise and heightened professional experience. For example, some have more experience with counseling areas, such as child-abuse victims, couples in need of marriage/relationship counseling, or people who would benefit from Cognitive Behavioral Therapy (CBT), among other specialty methods.

How are clients matched with a counselor? Do I have a choice?
Client-counselor rapport is very important, and clients certainly have a choice with regard to their counselor. Factors that can influence clients in their choices include whether they prefer a male or female therapist and whether they prefer a therapist who practices at the SAINT LOUIS COUNSELING office that is closest to where they live.

Are your services available in other locations?
Yes. For our clients’ convenience, Saint Louis Counseling has six offices throughout the metro St. Louis area: Fenton, Florissant (virtual appointments only), Bellefontaine Neighbors, Union, Herculaneum, Troy, MO, and O’Fallon, MO. We also offer Teletherapy, which provides more flexibility for clients with disabilities or other situations that make in-person counseling difficult.

Is everything I say confidential?
SAINT LOUIS COUNSELING fully respects and protects the privacy of those we serve. Everything said in session is confidential, except in several important exceptions required by law. For example, we are required to report self-disclosures of committing child abuse or elderly abuse and suicidal or homicidal threats.

When should one seek counseling?
Individuals should seek counseling when they have an emotional issue that is negatively affecting their quality of life and/or impairing their ability to function. Seeking counseling is a sign of strength in being proactive to increase your emotional well-being.

Does SAINT LOUIS COUNSELING provide its counseling and psychiatry services to children?
Yes, we provide both our counseling and psychiatric services to children who are as young as 3 years old.

Are there evening or weekend appointments available?
Yes. Our regular operating hours are Monday through Friday from 8:00 a.m.-5:00 p.m. Some evening and Saturday appointments are also available.

How is Saint Louis Counseling funded?
We are funded through fees for services, insurance reimbursements, donations, the United Way, government and foundation grants.

Do you offer phone counseling?
We provide Teletherapy, which includes phone and/or online counseling with a therapist, via HIPAA-compliant Zoom.

How can I make an appointment for counseling?
You may make an appointment for counseling by calling the SAINT LOUIS COUNSELING office that is nearest to you. If you are uncertain as to which location to call, please contact our Administrative Office at 314-544-3800. You may also request an appointment on our web pages.

Can you prescribe medications?
Yes. Our psychiatry group is fully licensed to prescribe medications.

Does Saint Louis Counseling have a referral process?
Yes. We do make referrals to other service providers when the need arises. SAINT LOUIS COUNSELING also welcomes referrals from schools, hospitals, churches and other places of worship, case managers, employers, legal personnel, insurance companies, family members, and friends.

Does SAINT LOUIS COUNSELING provide marriage/couples counseling?
Yes, we do have therapists who specialize in marriage/couples counseling.

Does SAINT LOUIS COUNSELING provide counseling to Non-English speakers?
Yes. Our agency operates with the Language Access Metro Project (LAMP), which provides interpreters who collectively are fluent in more than 40 languages. LAMP’s services are fully confidential. The interpreters are especially important in instances where thorough comprehension is crucial, such as during doctors’ appointments, when receiving legal assistance, and during counseling sessions.

Services not provided:
Do you offer in-home counseling?

SAINT LOUIS COUNSELING does not provide in-home counseling at this time.

Does SAINT LOUIS COUNSELING provide group therapy or Intensive Outpatient Therapy?
We do not provide inpatient or intensive outpatient therapy. Contact your health insurance company or United Way 2-1-1 for services.

Does SAINT LOUIS COUNSELING offer substance-use treatment or therapy?
We do not provide substance-abuse treatment. Contact your health insurance company or United Way 2-1-1 for substance-abuse services.

Does SAINT LOUIS COUNSELING conduct mental health evaluations?
Saint Louis Counseling does not provide mental health evaluations. Contact your health insurance company or United Way 2-1-1 for evaluations.