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Frequently Asked Questions

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//Frequently Asked Questions
Frequently Asked Questions 2018-10-11T01:10:58+00:00

Who does Saint Louis Counseling serve?
We provide our services to all without regard to religion, race, national origin, ethnicity, creed, age, gender, sexual orientation, or disability.

How much does counseling cost? Will I be able to afford services at SAINT LOUIS COUNSELING?
Many private insurance companies and employee assistance programs (EAPs) cover the cost of our mental-health services. We are happy to process insurance claims for reimbursement. For clients who do not have health insurance, we offer sliding-scale rates.

How are clients matched with a counselor? Do I have a choice?
Client-counselor rapport is very important, and clients certainly have a choice with regard to their counselor. Factors that can influence clients in their choices include whether they prefer a male or female therapist and whether they prefer a therapist who practices at the SAINT LOUIS COUNSELING office that is closest to where they live.

Do the therapists have specific area(s) of expertise?
All of our therapists are generalists who are fully qualified to counsel any client with any type of mental-health issue. However, each also has areas of expertise and heightened professional experience. For example, some are more experienced with counseling young children, some have more experience in working with adolescents, and some have more experience with counseling areas such as the following: child-abuse victims, substance abusers, or couples in need of marriage/relationship counseling.

Are your services available in other locations?
Yes. For our clients’ convenience, Saint Louis Counseling has eight offices spread throughout the metro St. Louis area: West County (Manchester), South County (Crestwood), North County (Florissant), Bellefontaine Neighbors, Union, Troy (MO), and O’Fallon (MO).

Is everything I say confidential?
SAINT LOUIS COUNSELING fully respects and protects the privacy of those we serve. Everything said in session is confidential except in several important exceptions required by law. For example, we are required to report self-disclosures of committing child abuse or elderly abuse and suicidal or homicidal threats.

Which types of mental-health issues does Saint Louis Counseling treat?
We counsel clients concerning all types of mental-health issues. These issues include anxiety, depression, ADD, ADHD, grief/loss issues, marital/relationship problems, addictions, bipolar disorder, stress arising from abuse or neglect, eating disorders, post-traumatic stress disorder (PTSD), and autism spectrum disorders.

What are SAINT LOUIS COUNSELING counselors’ professional qualifications?
All our counselors are master’s-trained, licensed therapists.

When should one seek counseling?
Individuals should seek counseling when they have an emotional issue that is negatively affecting their quality of life and/or impairing their ability to function. Seeking counseling is a sign of strength in being proactive to increase your emotional well-being.

What if I have an emergency?
If you are having an emergency, we very strongly urge you to call the Life Crisis Hotline at 314-647-HELP (4357), 911, or to go to the nearest emergency room.

Does SAINT LOUIS COUNSELING provide its counseling and psychiatric services to children?
Yes, we provide both our counseling and psychiatric services to children who are as young as three years old. Our psychiatrist is board-certified in pediatric and adult psychiatry.

Are there evening or weekend appointments available?
Yes. While our regular operating hours are Monday through Friday from 8:00 a.m.-5:00 p.m., we also schedule evening appointments that begin as late as 8:00 p.m. In addition, we schedule Saturday appointments.

How is Saint Louis Counselings funded?
We are funded through fees for services, insurance reimbursements, donations, the United Way, and government and foundation grants.

Do you offer phone counseling?
SAINT LOUIS COUNSELING does not provide phone counseling at this time.

How can I make an appointment for counseling?
You may make an appointment for counseling by calling the SAINT LOUIS COUNSELING office that is nearest to you. If you are uncertain as to which location to call, please contact our Administrative Office at 314-544-3800. You may also request an appointment on any of our web pages.

Can you prescribe medications?
Yes. Our psychiatrist is fully licensed to prescribe medications.

Do you offer in-home counseling?
SAINT LOUIS COUNSELING does not provide in-home counseling at this time.

Does Saint Louis Counselings have a referral process?
Yes. We do make referrals to other service providers when the need arises. SAINT LOUIS COUNSELING also welcomes referrals from schools, hospitals, churches and other places of worship, case managers, employers, legal personnel, insurance companies, family members, and friends.

Does SAINT LOUIS COUNSELING provide marriage/couples counseling?
Yes, we do have therapists who specialize in marriage/couples counseling.

Does SAINT LOUIS COUNSELING provide counseling to Non-English speakers?
Yes. Our agency operates with the Language Access Metro Project (LAMP), which provides interpreters who collectively are fluent in more than 40 languages. LAMP’s services are fully confidential, and its interpreters are especially important in instances where thorough comprehension is crucial, such as during doctors’ appointments, when receiving legal assistance, and during counseling sessions.

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