Phase 1 Reopening Procedures

We are grateful for your patience and flexibility since March, when we moved to Teletherapy-only services. Making those provisions helped to keep clients, therapists and staff healthy, both physically and mentally, which has been our main goal over the past few months. As we continuously monitor the current COVID-19 conditions in the areas where we serve by following the guidelines set by local health departments and the CDC, we are also aware of the ever-growing need of mental-health services, especially since COVID-19 became our “new normal.” Because of that, we are committed to gradually increasing our office services, while keeping everyone as healthy as possible.

During PHASE 1, we will be providing a limited number of in-office sessions, as well as continue Telehealth sessions, for both existing and new clients. As we gradually add office counseling appointments over the next several weeks, we have implemented the following practices for client and staff safety, effective June 1:

Face Masks: All clients and staff will be asked to wear face masks while in our facilities. Please bring your face mask with you to your appointment.

Social Distancing: Seating in our waiting rooms and therapists’ offices is spaced for social distancing, and six-foot markers on the floors designate spacing for forming a line at the reception window.

Cleaning: Therapists will clean their offices and wash their hands after every appointment; we will sanitize high-touch areas regularly; we will provide hand-sanitizer stations throughout the agency; and all magazines and toys have been removed from the waiting rooms. Therapists will be responsible for opening and closing their office doors during appointments.

Before Appointments: Clients will be asked three questions when making an appointment and again when they receive their reminder call and when they arrive for their in-office session. We ask that, if possible, clients please call our office in advance if they are not feeling well, and we can reschedule. In addition, clients will be asked to stay in their car until 5 minutes before their appointment.

One-person Policy: We ask clients to come to their appointment alone, unless they are accompanying a minor or if assistance with one caregiver is needed.

Telehealth Counseling by phone or through the HIPAA-compliant video platform, Zoom will continue to be offered to our existing and new clients. Zoom can be accessed on computers, smart phones, and tablets.

TO MAKE AN APPOINTMENT:
Please call the intake specialist between 9 a.m.-5 p.m., M-F, at your office to schedule an appointment
and at that time, let the intake specialist know if you would prefer counseling at the office or by Telehealth (Zoom or phone). The availability of our therapists who will be providing in-office counseling will determine whether clients’ sessions can be in person or virtual. You may also use the online form to the right to request an appointment.

PSYCHIATRY:
If you need a medication refill, please contact your pharmacy for a refill request and provide the pharmacy with the fax number of the office where you see the psychiatrist. The pharmacy will then contact you when your prescription has been filled. If you have questions about psychiatry procedures or need a prescription from the doctor, please call the intake specialist at your office location.

 
Request an Appointment

Call 314-544-3800 or complete the form below, and we will contact you to schedule an appointment.

In case of an emergency,
call the Life Crisis Hotline:
314-647-HELP (4357) or 911,
or to go to the nearest
emergency room.

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